Shipping
Fast and reliable delivery for all your orders.
Returns & Refunds
Simple and hassle-free returns for a pleasant shopping experience.
Secure Payment
Pay safely and securely with our secure payment methods.
Warranty
Quality guaranteed with our reliable warranty.
Track order
Receive track & trace immediately as soon as your order is ready.
Frequently asked questions
Orders & Purchases
How can I cancel or edit an order?
How can I cancel or edit an order?
Unfortunately, we can't cancel orders due to a change of heart. However, we understand that mistakes sometimes happen. If you need to change your order details, such as your delivery address or phone number, please contact our customer service as soon as possible.
This is what you can do:
- Please contact our customer service via email or Live Chat.
- Please have your order number ready when you contact us.
- We cannot guarantee changes after 24 hours, as orders may already be processed after that.
Cancel:
You can only cancel your order if it has not yet been shipped .
Please contact us immediately to check whether cancellation is still possible.
How can I track my order?
How can I track my order?
Once your order has been shipped, you'll receive a tracking number by email. You can use this tracking number to track the progress of your delivery on the delivery service's website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is a problem with your order, please contact our customer service as soon as possible.
You can reach us by email, phone, or the contact form on our website. Please include your order number and a brief description of the problem so we can help you quickly.
I have not received my complete order?
I have not received my complete order?
If part of your order is missing, please first check your shipping confirmation to see if the items may have been shipped separately.
Did all products need to be delivered together, or are you concerned? Please contact our customer service and include your order number.
We will investigate the problem and resolve it for you as quickly as possible.
Returns & Exchanges
What is your return policy?
What is your return policy?
We want you to be happy with your purchase. If you're not satisfied, you can return your product within 14 days of receipt, as long as it's unused and in its original packaging.
To initiate a return:
Contact us at [ support@aashly.nl ]
Please state your order number and the reason for the return.
How do I start a return?
How do I start a return?
You can initiate a return by contacting us at support@aashly.nl . Please include your order number and the reason for the return so we can process your request quickly.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Unfortunately, we don't offer direct exchanges. If you do want to exchange an item, we recommend returning the unwanted item for a refund and then placing a new order for the desired item.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your item, we'll inspect it and notify you that your return has been received. If your return is approved, we'll initiate a refund to your original payment method. You'll receive the refund within a certain number of days, depending on your card issuer's policy.
Please note that it may take up to 14 days for your bank to process the refund and credit the amount to your account. Aashly is not responsible for any bank fees you may incur during the refund process.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
The delivery time of your order depends on your location. We aim to process and ship all orders within 8 hours . Once your order has been shipped, you will receive a tracking number by email, allowing you to monitor the progress of your delivery.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after I place an order?
Can I change my shipping address after I place an order?
Yes, you can change your shipping address as long as your order has not yet shipped .
Please contact us as soon as possible at support@aashly.nl with your order number and the correct address , and we will adjust it for you. If the order has already been shipped, unfortunately, we cannot make any changes.